Whenever your business is small, you can certainly manage with one telephone line into the office-whether that office is in your house, car, or another location. But, as your business grows and you will need to include more phones for staff who may be located centrally, or spread practically around the United States, things can get complicated.
With more telephone lines, plus more telephone numbers, both complexity and expense can grow. Fortunately, there’s a bit of equipment that can manage this situation-PBX, or “private branch exchange.” It’s a fancy term for a way to link all the phones in a corporation, or across multiple locations, together.
If you’re ready to progress and get more telephones in your offices, you will need to find out about PBXs. Modern systems are computerized, plus some even operate over the Internet. While this may sound complicated, the truth is that cutting-edge technology actually makes PBX systems easier to manage. Not only that, however the latest PBX systems are also less expensive than you might think.
You can transform your life company’s customer service and cut your costs while making your working practices more flexible by using a PBX system. Continue reading to discover the most notable benefits associated with PBX virtual phone systems.
Great things about Yeastar PBX
1. Internal Communications
You might not exactly know that even when you’re calling another number in your workplace, that call is actually being routed through the neighborhood phone company’s exchange. So, if you would like to call your assistant, the decision will venture out to the neighborhood phone company’s exchange and then back again to your business to ring the other phone, which might incur a charge. Which has a PBX system the call would be routed internally without necessity to go beyond your building?
Add on a few more phones and the complexity of separate phone lines soon becomes unmanageable-and expensive-with a normal system of direct lines. It’s important to notice that, while you may worry that a private telephone exchange would be expensive, there are PBX phone systems for smaller businesses. You don’t have to pay for a high-end, big business phone system to understand these benefits.
2. Centralized Control
A PBX phone system provides a receptionist feature which allows all the calls getting into your company’s many phones to be accessed by one number. Which means that rather than including an extended list of individual phone numbers in directories or advertisements, you can just list one number? You may do this with out a PBX, nevertheless, you would only be able to have one individual on the call at the same time. Having a PBX phone system incoming calls don’t block other calls. Your staff can dial out and make calls even though other callers remain connected.
One of the features of a PBX phone system is that you don’t have to hire a receptionist to answer calls. You likely have called a company and heard the “auto attendant” instructions directing you to dial a particular number for a specific service - that was a PBX system. These menus can create frustration for caller, in particular when they become very long. PBX auto attendants usually also let callers enter an extension number to cut through what might otherwise be considered a time-consuming menu process.
Great things about Hosted PBX Call Forwarding
4. Flexible Call Routing
PBX phone systems have a lot of features that you won’t can get on a standard phone. For instance, you may be waiting for an important call, but be invited for an urgent meeting in another office in the building. You could program your phone therefore the PBX system will forward your calls to some other phone if you don’t answer it within a given range of rings. This “follow me” feature can be amplified to forward your calls to other phones, or even to forward calls to voicemail.
The capability to forward calls means you can create a series of backup routing in the event an integral person, like a sales manager, leaves his / her desk. The decision will then automatically be forwarded to some other member of the sales force. These options enable you to ensure that vital customer calls don’t go unanswered or into voicemail. You can even choose to send calls to a group of phones, or even to play specific messages while callers wait for their calls to be answered.
5. Variable Access
PBX systems usually include software that enable you to create each line in your business. The PBX control panels enable you to give different degrees of access to different extensions; you can limit some phones to allow them to only call other internal extensions. Others can be create to call from the building, but not call long distance. And, you can also restrict usage of international dialing on specified extension numbers.
6. Cost Monitoring
PBX phone systems keep logs of all incoming and outgoing calls. Having the ability to observe how many incoming calls your business received is an attribute that’s not available with conventional phones - before bill arrives. This reporting function enables you to see which departments are fielding more calls and which extensions are doing the most work on the telephone. You might find that some extensions seldom receive calls, while some aren’t only constantly busy, but have queues of calls waiting to be answered.
Usage reports help you change telephone allocation to gain optimum return for your investment in handsets. You can even see whether employees are making personal calls and exactly how long each call lasts to see who is being most effective and who may be wasting time-and money.
7. Image Enhancement
All the top features of a PBX system are familiar to consumers, who often face such features as auto attendants when calling in to big businesses, like utility companies. Installing a PBX gives you the same presentation as big companies.
Customers are certain to get the impression they’re dealing with a large organization even if you’re just a little business with only one or two partners. This boosts your business credibility and inspires confidence in customers who might otherwise worry about the potential risks of dealing with a small operation.
VOIP Phone Systems
8. Internet Integration
The most recent advancement of PBX systems is the capability to connect to the Internet. You can channel your calls over something called VoIP, which means “Voice Over Internet Protocol.” With an Internet-connected system, your calls come through to calling handsets on the desks in your offices, but don’t actually arrive, or venture out, through telephone networks.
You won’t need to pay any phone bills because, technically, nobody in your company will be making phone calls. YOUR WEB router sends calls to each VoIP phone in your building in the same way which it can manage a number of different Internet connections from your company’s computers.
If you’re worried about the price tag on installing a PBX system, the Cloud will solve your problems. When people refer to “the Cloud,” they’re discussing services that are accessed online. Inside the cloud scenario, all you have to is a browser on your computer and a Web connection.
When this idea is put on PBX systems, all you have to are digital phones that can hook up to the web router and a pc, as you will tailor your PBX system through your web browser. If you curently have a router, there’s you don’t need to buy a PBX machine.
9. Maintenance-Free Service
Since cloud-based systems don’t need to be installed on your premises, there’s you don’t need to buy any additional equipment. Which means no worry about things wearing down or being too complicated to install? By removing the need for a genuine PBX box in your offices, the price tag on calling in technicians or maintenance engineers is completely eradicated. Among benefits associated with PBX phone services accessed online is that you don’t have to insure any special equipment or purchase maintenance contracts.
10. Hosted PBX Features
Cloud-based PBX services are also called “hosted PBX.” There are plenty of features of hosted PBX systems over physical PBXs.
For example, sales teams today can access their calls, emails and marketing applications on smartphones, such as iPhones. Because your sales team is always on the move, following up leads and meeting clients, they’re rarely at work to answer calls. Traditionally, you needed to have staff anchored at work to answer calls and pass advice to sales staff in the field. Hosted PBX systems aren’t located in your workplace buildings, so routing calls to sales staff downtown is no unique of routing those calls to a desk in your workplace. Thus, mobile staff can be included in your workplace network even though they’re on trips - and even if indeed they have to go abroad to meet clients or attend conferences and trade fairs. You won’t have to have that extra resource anchored to any office phone anymore; all staff can be accessed through the PBX as if they were at their desks, regardless of their locations.
Some people are not willing to make use of their own phones for work. Normally, this is because of security conditions that make employees unwilling to give out their personal telephone number to customers. In these instances, roaming staff have to be issued with a corporation phone and conclude with the unwieldy situation of experiencing to check on both their own phones and the business phones for calls. Hosted PBX systems can solve this issue.
As hosted PBX systems can route calls designed to the business phone to mobile devices, employees can give the office number to clients and customers-the PBX system can then map that number to the employee’s phone. Which means that calls can be received on the employee’s own phone and never have to give out an exclusive phone number? The capability to do this mapping makes employees more willing to work with their own phones for work. That eliminates the expense of having to supply staff with a second phone for business use.
Mobile personnel can receive calls made to their private number and their office number on a single phone. And, they can set the ringer differently for every single number to make caller identification quicker. An office-hours limit can also be set to divert calls to voicemail when the employee’s workday is done.