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Tips to Select the Best IT Support Company

Illustration for article titled Tips to Select the Best IT Support Company

You’re gearing up to choose the best outsourced IT company for your business, excited about the potential benefits! Nevertheless, you aren’t 100% sure how to choose the best managed IT Companies in Kenya provider. Or possibly you’ve narrowed it down, however now you’re stuck in a dead tie.


Accent Computer Solutions, Inc. has been helping companies develop their best IT technique for over 30 years. A subject that frequently arises is, “How do i compare IT support companies? What requirements must i evaluate?”

Since we talk about it often, we’ve compiled a list to help narrow down your search for the right IT support!


Tips to Allow You To Pick the best IT Support Company for Your Business

1. Find an IT Support Company Local for your Headquarters

Onsite support is a huge benefit whenever using an outsourced provider. Choosing an area IT company means you’ll get faster service if an onsite support issue arises.


Example: Your firewall fails and must be replaced. In case your IT support company isn’t geographically in your area, they could have to find a third-party vendor to help. Which could take days depending on their availability?

Whenever a provider’s resources are nearby, dispatching an engineer to resolve your issue(s) is quicker. If you’re headquartered in the higher Los Angeles area, a Southern California-based IT support company would be best. If you have multiple branches, ask how support on their behalf is handled. Will they be covered under the same support contract?


2. Does the IT Support Company Have Experience With Your Industry?

Technology varies by industry. A provider who knows the ins and outs of your industry’s technology is essential. Here are some questions to ask: Do they service other companies in your industry? Have they been ranked or earned awards in your industry? Are they certified in your industry’s technologies?


3. Can the IT Company Support Your Servers and/or Workstations?

Do your workstations or servers operate on something other than Windows? If so, do they have experience supporting your os’s? Think: Mac OS or Linux. Unless you’re looking to switch infrastructure, finding an IT company that can support your systems is Very important.


While to many “tech” people are universal, expertise varies. If the business you’re leaning towards can’t support your infrastructure, you won’t receive the support you will need.

4. Does This IT Support Company Have Experience Supporting Your Company’s Software?


What software(s) or application(s) are most significant to your business? Does the IT provider have experience with most or most of them?

Two things to bear in mind: 1) An enterprise with custom applications shouldn’t expect an outsourced IT company to know how to use their software. However they can triage and troubleshoot any problems. 2) Software development/programming and IT are two different fields. You shouldn’t ask your developer to run your IT, and your IT personnel shouldn’t be likely to produce or modify your software.


5. How Fast Is It Possible to Expect Service When It’s Needed?

Every company has different processes for supporting their clients - response times vary greatly. Ask for their Service Level Agreement (SLA) or response time metrics, which encompass things such as:

How fast do they respond to issues?

How quickly are issues resolved?

How long does it take if you want onsite support?

The proof is in the numbers. Anyone can say they’re “fast,” but can they prove it? They must be able to online backup their statements with facts and real-time numbers.


6. Can the IT Company Handle an Organization of your respective Size?

Is the IT company large enough to support your needs? Ask just how many engineers they may have on staff, in several departments, and ask about their support processes.


Example: Do help desk technicians double as sales representatives? Or, if there tend to be more calls than help desk engineers available, just how do they handle it?

7. Can They Scale to meet up Your Needs?

Being running a business means realizing that some years you grow, while some are lean. Can your provider use your yearly needs, particularly if your industry is flux?


8. Will You Meet Their Prerequisites?

Why are you a qualified contender because of their services?

Some IT companies require businesses to truly have a certain variety of workstations and/or users to provide support. Or, some require IT infrastructure to improve to their uniform standards. Having standards isn’t a bad thing; nevertheless, you need to know what you’re signing up for in advance.


Ensure that you are a good fit for every single other. Your standards are just as important as theirs.

9. Look for Certifications and Partnerships

Ensuring they’re an established organization is your responsibility. Typical IT company partnerships include major manufacturers like Microsoft, Dell, and HP. Their employees also need to hold certifications of their own. Ask for a set of their current partnerships and certifications.


10. Does the Agreement Work on your side?

There are many types of contracts in the outsourced IT world. Ensure that your expectations fall into line with services they offer.


There are a few agreements, such as block time or monitoring contracts, that benefit the IT company. With these, it’s in the IT company’s best interest that you DO have problems so they can charge extra for “additional” services.

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